Apple Investigates Inner-Screen Failures on iPhone Duo

Apple said it is aware of inner-screen failures affecting a small number of its new foldable iPhone Duo devices, after customers reported cracks and display faults appearing during ordinary use. The company advised customers experiencing problems to contact AppleCare for a replacement, while the cause and overall frequency remain unconfirmed. Reports from owners describe cracks or lines of faulty pixels near the display’s central hinge. Some said the screen became unusually stiff to open or that they heard a crunching sound before damage appeared. Others reported white patches or malfunctioning pixels. In several accounts, owners said there were no visible marks on the phone’s exterior or inner display surface. Bloomberg reported independently verifying cases with more than half a dozen customers, who provided photographs of damaged devices or evidence of conversations with Apple support. That reporting does not establish what share of iPhone Duo owners are affected. Apple said most devices are not affected and that problems in affected units appear quickly. Customers described varied replacement experiences. Some received replacement phones through Apple stores or authorized...