Support

Getting Started

How to Use Verilumia

Download: Available on iOS App Store and Google Play Store.
Setup: No sign-in is required to begin reading.
Free access: Read four stories and view four market details each day without subscribing.
Features: Browse multi-source news, perspectives, topics, markets, audio and games.
Preferences: Most reading preferences are stored locally on your device.

Subscriptions

Managing Your Subscription

Trial: First-time subscribers can start with a three-month free trial; eligibility and the renewal price are shown before confirmation.
Monthly: $3.99 / £3.99 / €3.99 per month where offered. Cancel anytime.
Annual: $44.99 / £44.99 / €44.99 per year where offered. Cancel anytime.
App Purchases: Handled securely by the Apple App Store or Google Play Store.
Web Purchases: Handled securely through our web checkout after you sign in with Google or Apple.
Renewal: Subscriptions renew automatically unless cancelled before renewal.
Cancellation: Manage the subscription through the billing platform used for purchase.

To access a subscription across web and app, sign in with the same provider you used when purchasing.

For store billing questions, please contact Apple App Store or Google Play support directly. For web subscription help, contact us at verilumia@proton.me.

Technical Issues

Common Issues & Solutions

App Won't Load: Restart the app or your device.
Content Not Updating: Pull down to refresh or restart the app.
Settings Not Saving: Check your device storage permissions.
Performance Issues: Clear app cache or reinstall the app.

Account & Privacy

You can read without signing in. Google or Apple sign-in is optional and is used to connect subscription access across supported platforms.

Analytics: We collect limited product and campaign events to understand reliability and subscription performance.
Billing: RevenueCat and the applicable billing platform process subscription status and transactions.
Local Storage: Reading preferences and free-use counters are generally stored on your device.
Privacy Policy: Read our full privacy policy here.
Terms of Use: Read our terms and conditions here.

Contact Us

How to Reach Us

For all support inquiries, please email us directly:

Support Email
verilumia@proton.me

We respond to all inquiries within 24-48 hours.

What to Include in Your Email

Your device type (iPhone, iPad, Android phone, etc.).
Your app version number.
iOS/Android version.
A clear description of the issue.
Screenshots if applicable.

Why Proton Mail: We use Proton Mail because it is privacy-focused and helps protect support communications with strong encryption.