Support

Need help with Verilumia? We're here to assist you with any questions or issues you may have.

Response time: Within 24-48 hours Available: Monday - Friday

Getting Started

How to Use Verilumia

Download: Available on iOS App Store and Google Play Store
Setup: No account required - just download and start reading
Features: Browse verified news stories by category
Preferences: Set your preferred categories (stored locally on device)

Subscriptions

Managing Your Subscription

Monthly: $3.99/month - Cancel anytime
Annual: $44.99/year - Cancel anytime
Payment: Handled securely by Apple App Store or Google Play Store
Cancellation: Manage in your app store account settings

For subscription questions, please contact your app store support directly.

Technical Issues

Common Issues & Solutions

App Won't Load: Restart the app or your device
Content Not Updating: Pull down to refresh or restart the app
Settings Not Saving: Check your device storage permissions
Performance Issues: Clear app cache or reinstall the app

Account & Privacy

Verilumia doesn't require user accounts. Your privacy is our top priority:

No Personal Data: We don't collect emails, passwords, or personal information
No Tracking: We don't track your reading habits or behavior
Local Storage: Your preferences are stored only on your device
Privacy Policy: Read our full privacy policy here
Terms of Use: Read our terms and conditions here

Contact Us

How to Reach Us

For all support inquiries, please email us directly:

Support Email

📧 verilumia@proton.me

We respond to all inquiries within 24-48 hours.

What to Include in Your Email

Your device type (iPhone, iPad, Android phone, etc.)
Your app version number
iOS/Android version
A clear description of the issue
Screenshots if applicable

Secure Communication: We use ProtonMail for encrypted email communication to protect your privacy.