Amazon refunds Prime Video customers after WrestleDream stream outages

Amazon has begun issuing full refunds to Prime Video customers who experienced streaming interruptions during AEW WrestleDream on October 18, the company said, after viewers reported black screens, sudden cutoffs and broken feeds during the pay‑per‑view's final bout. The event, held at the Chaifetz Arena in St. Louis, featured high‑profile moments that many fans said they missed because of the disruptions.

Viewers who bought the event through Prime Video posted complaints on social media and forums describing the stream dropping out during the main event. Some noted that subscribers watching the same show on other platforms did not experience the same interruptions. Amazon responded to affected customers by email, apologizing for the disruption and saying it had applied full refunds for the purchase. The message said, "We apologize for any inconvenience you may have experienced throughout the evening and want to make things right. We have applied a full refund for the event to your account, which will be applied back to the original payment method."

The emails directed customers to a transactions page to track the refund and said refunds typically appear on statements within...