Ticketmaster Caps Olivia Dean Tour Resales at Face Value

British singer Olivia Dean prompted Ticketmaster to cap resale prices at face value for her upcoming North American tour and issue refunds to fans who overpaid on secondary sales, following her public criticism of exorbitant ticket markups.

On November 21, tickets for Dean's "The Art of Loving Live" tour went on sale and sold out within minutes. Resale listings on platforms including Ticketmaster quickly appeared at prices exceeding $1,000, far above the original face value ranging from $54 to $166 for shows such as the one in Baltimore. Dean, a 26-year-old London native whose sophomore album "The Art of Loving" debuted at No. 1 on the UK Albums Chart in October, addressed the issue on Instagram Stories that day. "Ticketmaster Livenation AEGPresents you are providing a disgusting service," she wrote. "The prices at which youre allowing tickets to be resold is vile and completely against our wishes. Live music should be affordable and accessible and we need to find a new way of making that possible. BE BETTER."

Ticketmaster responded swiftly, announcing on November 26 that it would implement its Face Value Exchange program for the tour, limiting all future resales on its platform...