Telstra fixes MessageBank fault delaying customer alerts

Telstra said a fault in its MessageBank service delayed missed-call and voicemail alerts for some customers, with notifications arriving in batches. The telecommunications company said the problem had been fixed by the time it posted an outage notice. It did not provide a count of affected customers or a precise restoration time. Telstra said the fault occurred on Wednesday and apologized for the confusion caused by the delayed alerts. MessageBank allows callers to leave a recorded message when a customer cannot answer or is already on another call. The delayed messages and missed-call notifications could therefore arrive after the calls had taken place. The company said Triple Zero 000 emergency calls, other voice calls and mobile data were not affected by this MessageBank issue. That assurance was based on Telstra’s account of the incident. The company did not explain what technical problem caused the service fault. Customers posted on social media about receiving texts for missed calls or new voicemails. Some said the named contacts had not called them, or that their phones had not rung. One customer report described receiving as many as 100 notifications, though Telstra...