Shopify Outage Disrupts Merchants Amid $14.6B Sales

Shopify merchants faced temporary disruptions on Cyber Monday due to an outage affecting administrative tools and point-of-sale systems, even as the e-commerce platform reported record-breaking holiday sales totaling $14.6 billion over the Black Friday-Cyber Monday weekend.

The outage began around 6:45 a.m. Pacific Time, or 9:45 a.m. Eastern Time, and peaked with approximately 4,000 user reports by 11 a.m. Eastern, according to data from the outage-tracking service Downdetector. It impacted login access for some merchants, preventing them from using admin interfaces to monitor sales, manage inventory, or process point-of-sale transactions. Shopify's status page indicated that the issue stemmed from a problem in the login authentication flow, which also briefly affected point-of-sale checkouts. However, the company emphasized that customer-facing storefronts and checkout processes remained fully operational throughout the incident, allowing shoppers to browse and complete purchases without interruption.

Shopify acknowledged the problem early in a post on X, stating, "We're aware of an issue with Admins impacting selected stores, and are working to resolve it." By 2:31 p.m....