Prime Video outage affects UK, Europe and parts of India

Amazon Prime Video experienced a widespread outage on Saturday morning, leaving more than 1,000 users in the United Kingdom, Europe and parts of India unable to stream programmes through the app. Initial reports of problems began just before 10am BST, and interruptions to playback and app functionality persisted into the afternoon, according to users and outage monitoring data.

Service-tracking reports logged a spike of complaints within an hour of the first issues. The monitoring map showed concentrations of reports in London, Manchester, Glasgow and Nottingham, and a breakdown of problem types indicated most users were reporting video streaming failures, with additional complaints about the app and server connections. Common user reports described blank or black screens, stalled playback and home pages that would not load despite otherwise functional internet connections.

Customers posted accounts of losing access midviewing. "I was watching up to 10am BST, now nothing's working," one user wrote on social media. Several others said they had restarted apps and devices with no improvement. One customer who said they had rented a film reported being unable to watch it and said...