OCC says nine banks had policies restricting customer access

The Office of the Comptroller of the Currency said a review of nine large U.S. banks found policies that could restrict customers’ access to financial services based on political or religious beliefs, or lawful business activities. The regulator released its report on October 14, without imposing fines or other penalties, and said it is considering further action or rules. The examination covered JPMorgan Chase Bank, Bank of America, Citibank, Wells Fargo Bank, U.S. Bank, Capital One, PNC Bank, TD Bank and BMO Bank. The OCC said it reviewed nearly 100,000 complaints and about 50,000 bank documents, totaling roughly 420,000 pages. Its findings concern practices from 2020 through September 2025. The report describes instances in which banks used reputational concerns or other subjective criteria in decisions about accounts, credit and services. It says their policies lacked clear, measurable standards tied to financial risk. The findings are the regulator’s conclusions based on its review; the supplied information does not include the underlying bank records for independent examination. One example involved WePay, JPMorgan Chase’s payment-processing business.