OCC Finds Policies at Nine Banks Could Restrict Customer Access

The Office of the Comptroller of the Currency said its review found that all nine of the largest national banks it supervises had policies or practices that could influence decisions to deny or limit financial services based on customers’ political or religious views, social views or lawful business activities. The agency released its findings on October 14, after examining bank policies and decisions from 2020 through September 2025. The review covered JPMorgan Chase Bank, Bank of America, Citibank, Wells Fargo Bank, U.S. Bank, Capital One, PNC Bank, TD Bank and BMO Bank. The OCC said it assessed nearly 100,000 complaints and reviewed about 50,000 documents from the banks, totaling roughly 420,000 pages. According to the agency, broad reputation-risk policies at the banks lacked clear, measurable standards tied to objective financial or operational risks. The OCC said such policies disadvantaged some customers because of their beliefs or lawful businesses, and identified restrictions affecting industries including oil and gas, coal, firearms, detention facilities, tobacco and digital assets.