Zomato lays off 240-250 employees in Hyderabad restructuring

Zomato is shutting down its customer support center in Hyderabad and laying off approximately 240 to 250 employees as part of a restructuring of its customer service operations. The decision, announced on August 31, 2026, consolidates the company's "Customer Delight" functions at its headquarters in Gurugram, India.

The restructuring is the result of a recent review of the company's customer support operating model and organizational requirements. According to sources, the move aims to create a single, integrated team in Gurugram, placing customer support closer to the company's product, technology, analytics, and business functions. The decision affects workers in Hyderabad, though a small number of employees have been offered the option to relocate to the headquarters.

The layoffs are part of a broader strategic shift for the food delivery platform, which is owned by Eternal. Over the past six months, Zomato has been moving a larger share of its customer support workload to specialized external partners. The company stated that the reorganization relates to changes in its customer support model and not to employee performance. "We have decided to reorganise our operations and...