Zomato lays off 240-250 employees in Hyderabad restructuring

Zomato is shutting down its customer support center in Hyderabad and laying off approximately 240 to 250 employees as part of a restructuring of its customer service operations. The decision, announced on August 31, 2026, consolidates the company's "Customer Delight" functions at its headquarters in Gurugram, India. The restructuring is the result of a recent review of the company's customer support operating model and organizational requirements. According to sources, the move aims to create a single, integrated team in Gurugram, placing customer support closer to the company's product, technology, analytics, and business functions.