Which? Ranks Scottish Power, EDF, British Gas as Worst UK Suppliers

A consumer watchdog has ranked Scottish Power, EDF Energy, and British Gas as the worst energy suppliers in the United Kingdom, based on customer satisfaction surveys and assessments of their operational practices. The annual evaluation by Which?, which surveyed nearly 12,000 customers in September and October and reviewed policies at 17 firms, awarded the bottom three providers overall scores below 60 and two-star ratings across key categories.

Scottish Power received the lowest score of 56, primarily due to deficiencies in handling customer complaints. EDF Energy followed with 58, criticized for shorter monitoring hours on its phone lines and customer service email accounts compared to competitors. British Gas scored 59, with evaluators noting adequate support for vulnerable customers but shortcomings in resolving complaints and processing switches to other providers.

In stark contrast, E Gas and Electricity topped the rankings with a score of 79, earning four stars for customer service, ease of contact, and billing clarity. An impressive 86 percent of its customers indicated they would recommend the Birmingham-based supplier, which serves more than 300,000 households and...