UK regulator fines StubHub £889,000, refunds 50,000 fans

The United Kingdom's competition regulator has fined ticket resale platform StubHub UK nearly 900,000 pounds and ordered it to refund more than 50,000 customers for illegally hiding mandatory fees. The action, announced on Tuesday, June 23, 2026, follows an investigation into the company's pricing practices.

The Competition and Markets Authority found that StubHub UK engaged in an illegal practice known as "drip pricing." Between April 6 and December 7, 2025, customers purchasing tickets for gigs and sports events were shown an initial price that did not include unavoidable delivery and service fees. These mandatory charges were only added at the final stage of the checkout process, preventing accurate price comparisons and breaking consumer law.

As a result, the company must refund approximately 590,000 pounds to affected customers, with an average payout of around 10 pounds per transaction. Refunds will be processed automatically to the cards used for the original purchases, and customers do not need to take any action. StubHub UK will contact the more than 50,000 fans involved.

The regulator noted that StubHub UK immediately took steps to end the conduct, cooperated...