SKIMS offers refunds for $148 accessories calendar

SKIMS said it has contacted customers who bought its $148 holiday accessories calendar and offered each a full refund or store credit after shoppers criticized the product’s contents. The company said the calendar did not meet expectations for some customers and that feedback would inform future releases.

The 12-day calendar included small accessories such as keychains, hair ties, hair clips and decorations. Complaints spread on social media after a TikTok video showed items from the calendar. One report said the video had drawn more than 45 million views; another reported 68 million, without giving a matching observation time.

SKIMS said it had personally reached out to every calendar buyer with the choice of a refund or credit toward other products. Customer-provided screenshots of company emails also showed the apology and the two remedy options. The reports do not establish how many customers accepted either offer or how many refunds or credits have been completed.

The calendar was listed at $148 and marketed as an accessories advent calendar. Reports differed on its online status after the criticism: accounts described it as sold out, removed from the website, or placed on a...