OpenAI Launches Trusted Contact for Adult ChatGPT Users

OpenAI has launched an optional safety feature for adult ChatGPT users called Trusted Contact, allowing them to designate a trusted friend, family member, or caregiver who receives a notification if the system detects serious discussions of self-harm.

The feature, available to users aged 18 and older globally or 19 in South Korea, enables individuals to add one emergency contact through their ChatGPT account settings. The contact receives an invitation via email, text, WhatsApp, or in-app notification and must accept within one week to activate it. Users or contacts can change or remove the designation at any time.

Once enabled, ChatGPT's automated monitoring flags conversations that may indicate a risk of self-harm or suicide. The chatbot first informs the user that their trusted contact could be notified and suggests they reach out directly, providing conversation starters. A team of specially trained human reviewers then assesses the conversation. If they determine a serious safety concern exists, OpenAI sends the contact a brief alert via email, text, or in-app message. The notification states generally that the user may be discussing self-harm and encourages check-ins,...