Meta Unveils AI Support Hub for Facebook and Instagram

Meta announced a series of updates on Thursday to enhance account support for users of Facebook and Instagram, introducing a centralized support hub designed to streamline access to help resources. The changes, rolling out globally on iOS and Android apps, address longstanding user frustrations with previous support systems, which the company acknowledged have not always met expectations. The hub consolidates tools for reporting issues, recovering lost accounts, and searching for guidance through AI-powered features.

At the core of the update is an AI assistant, currently in testing on Facebook with plans to expand to other Meta apps. The assistant provides personalized guidance for tasks such as account recovery, profile management, and settings adjustments. Users can now verify their identity during recovery with an optional selfie video, a simpler alternative to uploading identification documents. Meta stated that these AI-driven improvements have reduced the number of newly hacked accounts on Facebook and Instagram by more than 30 percent over the past year. The company's systems continuously monitor for abnormal behavior, blocking suspicious login attempts and flagging...