Jet2Holidays pays £7,000 after steam room door shattered on boys in Turkey

Jet2Holidays has agreed to pay £7,000 in compensation to a family after a steam room door shattered on two brothers during a holiday in Turkey in September 2022. The boys, then aged 11 and 16, were staying with their parents at the five-star Green Nature Diamond Hotel in Marmaris, Dalaman, when the incident occurred on the penultimate day of their trip.

CCTV footage from the hotel captured the moment the glass pane of the steam room door exploded outwards as the brothers exited. Both boys sustained cuts to their feet, legs, and arms. Their father, who wished to remain anonymous, described the scene as "carnage." He recounted that the eldest son returned to their hotel room limping with "blood everywhere." A doctor on site treated the boys, but the father said he received no immediate apology or explanation from hotel management.

The family's legal claim was handled by Hudgell Solicitors. The firm's senior litigation executive, Anne Thomson, noted that while the boys suffered mild injuries, the experience was "terrifying" and the CCTV footage was "especially uncomfortable viewing." She stated that under the 2018 Package Travel and Linked Travel Arrangements Regulations,...