Jersey Mike's Subs leads ACSI fast-food satisfaction

A sandwich chain founded on the New Jersey shore has ended Chick-fil-A's long reign atop a major national customer satisfaction survey. Jersey Mike's Subs now ranks first in the American Customer Satisfaction Index's (ACSI) quick-service restaurant category, a position Chick-fil-A had held for over a decade. The results, based on surveys conducted from April 2025 through March 2026, show Jersey Mike's scored 84 out of 100, narrowly edging out Chick-fil-A's score of 83.

The ACSI described Jersey Mike's as a new leader, marking the first time in more than ten years that a different chain has led the category. The index linked the chain's survey performance to its business results, citing rapid unit growth, strong customer demand, and a model focused on efficiency and digital pickup convenience. Analysts also noted the chain's relatively narrow menu and franchise-friendly model as contributors to its success.

Chick-fil-A, while displaced from the overall top spot, remains the clear leader in the chicken category, according to the ACSI. The Atlanta-based chain had held the number one position since at least 2015.

Behind the top two, Jimmy John's and Panda Express tied for third place...