IndiGo booking system outage disrupts online services

IndiGo, India’s largest airline, faced a recurrence of technical difficulties with its core reservation platform on Friday, August 21, 2026, marking the second such incident in three days. The issues, which intermittently disrupted online ticket booking and web check-in services, were later resolved, according to a company official.

The airline had first reported similar problems on Wednesday, August 19, 2026, when its website and mobile application displayed errors to users attempting to book tickets. Numerous customers complained on social media about being unable to complete bookings or check in online. IndiGo stated in an advisory on both dates that its teams, working with a partner service provider, were prioritizing a fix. The airline uses the Navitaire reservation system.

An official confirmed that the issues affecting online access were resolved, and systems were functioning normally following the Friday disruption. While the technical problems impacted customer-facing online services, sources indicated that IndiGo’s airport and flight operations were not affected, and the airline continued its roughly 2,200 daily domestic and international flights without disruption.