EE UK suffers widespread mobile and broadband outages on Oct 21

Customers of UK network EE experienced widespread mobile and broadband problems on Tuesday, October 21, with users reporting loss of signal, inability to make calls and undelivered texts across the day, according to outage reports collected by Downdetector. The first reports appeared before 6 a.m., and incidents increased gradually through the morning with a notable spike in reports around 1:30 p.m.

Affected customers described problems on both mobile and fixed broadband services, with some unable to place or receive voice calls and others noting complete signal loss. The pattern of reports covered many areas of the country rather than a single localized fault, according to the outage monitoring data. Users also sought information and reported experiences on social media and other online platforms as the interruptions persisted.

The disruption came a day after a major global outage on October 20 linked to problems at Amazon Web Services that temporarily took down a range of apps, websites and online services. While the earlier incident affected a broad set of internet-dependent services worldwide, the cause of the EE problems on October 21 was not specified in the outage reports...