Chicago Customers Sue Delivery Robot Companies Over Scans

Two customers have filed separate class-action lawsuits in Cook County accusing delivery robot companies Coco Robotics and Serve Robotics of collecting biometric data without consent. The companies deny the allegations, which center on whether cameras and other navigation sensors recorded and retained identifying measurements of customers’ faces and hands. The complaints were filed October 9 under the Illinois Biometric Information Privacy Act. They allege that the robots captured facial and hand measurements as customers approached to retrieve deliveries, and that the companies kept video and sensor data for artificial-intelligence training. Those claims have not been independently verified in the material available, and the lawsuits remain in their early stages. Mitchell Breidinger alleges that a Coco robot delivered groceries he ordered through DoorDash in September 2025, although he had not selected robot delivery. His complaint says he had to stand near the machine to enter a code and retrieve the order, while its cameras recorded his face, head and hands and its LiDAR sensors measured their geometry. The filing also alleges that a remote operator watched the delivery...