Bank of America warns against sharing credentials with AI

Bank of America has advised customers not to share their banking usernames or passwords with outside services, including artificial intelligence tools and agents that can act on their behalf. The warning appeared in a customer email titled “Protecting your finances in the AI World.” The email cautioned customers against giving login credentials to another person or an outside service, including an AI-enabled tool. It also said customers who share their credentials are responsible for activity resulting from that access, according to reporting on the message. The warning comes as some people use AI agents to handle tasks across apps, including reviewing financial information and making purchases. Providing an agent with bank credentials may expose account access beyond what a customer intends. A security flaw in an AI service could also expose the credentials, while an agent’s actions may be treated by a bank as unauthorized. The email itself does not establish that Bank of America has imposed a new bank-wide restriction on agent access. Accounts of its policy differ: one report says the bank supports connections in which customers authorize a service to receive account data...