Vodafone UK outage hits mobile and broadband nationwide

Vodafone’s mobile and broadband networks across the United Kingdom went offline on Monday afternoon, leaving millions of customers unable to make calls or access the internet. Reports of problems surged shortly after 3pm BST, with outage-monitoring services recording a six-figure spike in complaints and network monitors showing widespread disruption to both home and mobile services.

Outage tracker DownDetector logged more than 130,000 reports at the height of the incident, with some reports rising above 138,000. NetBlocks, which monitors internet outages, said live data indicated close to a complete outage of the Vodafone network around 3.15pm. Vodafone later issued a statement confirming it was aware of a major problem affecting broadband and 4G and 5G services and said engineers were working to restore service.

The disruption was reported nationwide, with high concentrations of complaints in London, Manchester, Birmingham, Newcastle, Leeds, Cardiff, Glasgow, Milton Keynes and Edinburgh. Users also reported being unable to access Vodafone’s own website and app, which left many without the usual channels to check network status or contact customer service. The company serves...