Travelodge staff gave abuser key to victim's room

A domestic abuse survivor has spoken out about a security breach at a London Travelodge hotel, where staff allegedly provided her abuser with a key to her room after he falsely claimed she was having a seizure. The woman, identified only as Lucy, said she had booked the hotel in October 2025 as a safe haven from a period of sustained abuse, only to be attacked in what she described as one of the most traumatic nights of her life.

According to Lucy's account, her ex-partner entered the hotel and told a receptionist his girlfriend was upstairs having a seizure. He asked for her room number and floor. Staff not only provided the information but issued him a key card and directed him to her room. "I couldn't believe it. The one place I thought he could never get to, he had somehow reached," she said. Once inside, the man physically assaulted her and attempted to take her phone. After she persuaded him to leave, he returned, becoming increasingly aggressive and eventually kicking the door off its hinges to force his way back in.

Lucy said she ran downstairs "shaking, crying and begging for help," expecting staff to call the police or check on her welfare. Instead, she was offered...