Tesco fixes brief outage affecting some grocery delivery payments

Tesco said it has resolved a technical problem that briefly prevented some customers from making payments for grocery deliveries on Wednesday morning, after more than 200 reports of issues with the retailer's platforms appeared on an outage-tracking website. The UK’s largest supermarket chain apologised for the disruption and said only a small number of customers were affected.

Customers reported receiving messages that payments for scheduled deliveries had failed and that they were unable to access the retailer's app or website to update card details. The reports, logged by the DownDetector monitoring service, indicated the incident began on Wednesday morning and involved both online transactions and payments processed in a limited number of stores. Tesco said the overwhelming majority of payments continued to be processed normally.

A Tesco spokesman said, "We have resolved an issue that briefly affected a small number of our customers earlier this morning. We're sorry for the inconvenience." The company did not disclose the technical cause of the problem in its statement.

Shoppers who experienced the failure described attempts to update payment information being blocked by the...