Sony adds self-serve PS Store refunds via app or web

Sony has overhauled the PlayStation Store refund process, enabling players to request refunds directly from their transaction history via the PlayStation App or the Store website. The change ends the era of lengthy, support-driven refund requests, with eligibility still governed by the existing 14-day window and the condition that the downloaded content has not been accessed. The update is part of a broader push to improve the PlayStation Store experience, a package that also includes Apple Pay support, a verification-based rating system, and accessibility tagging.

For users who want to request a refund on the PlayStation App, the process is straightforward. Open the app, navigate to the PS Store, and access the menu at the top right. In the Transaction History section, select a purchase and choose the Request Refund option. The same path exists on the PS Store website, where users sign in, open their account settings, and select a purchase from the Transaction History to initiate a refund. The app is described as the quicker option, but both methods provide a self-serve route to refunds without engaging a live agent.

The policy still follows a strict eligibility framework....