OpenAI launches Presence platform for enterprise AI agents

OpenAI has launched a new enterprise product called Presence, a platform designed to help businesses build and deploy specialized AI agents for tasks such as customer service, sales, and internal workflows. The company announced the product on July 22, positioning it as a tool for enterprises to integrate AI into their core operations with built-in safety controls.

Presence enables companies to create AI agents focused on narrow, high-value tasks, such as automating supplier onboarding for a procurement team or organizing lead data for sales. The platform connects these agents to approved internal systems and data while allowing businesses to establish strict permissions, policies, and rules for when human review is required. A key feature is its suite of testing tools, including simulations and automated graders that evaluate whether an agent follows correct procedures, uses appropriate tools, and escalates complex issues appropriately.

The product is already in use internally at OpenAI, where it powers the company's English-language phone support channel. According to OpenAI, the system now handles approximately 75 percent of inbound support requests without human assistance...