Ofgem to appoint replacement supplier for Tomato Energy customers

Tomato Energy, a Basingstoke-based gas and electricity supplier serving about 15,300 households and 8,400 businesses, has ceased trading, and industry regulator Ofgem has stepped in to secure customers’ supplies and account balances. Ofgem said it will appoint a replacement supplier under its supplier of last resort process and that customers will be transferred to the new provider in the coming days.

Ofgem said energy supply will continue uninterrupted and that funds already paid into accounts, including credit balances, will be protected. Household customers moved to the replacement supplier will remain covered by the government’s energy price cap on default tariffs. Customers have been advised not to attempt to switch providers while the transfer is arranged, and to take a meter reading before they are contacted by their new supplier.

Rohan Churm, Ofgem’s director for financial resilience and control, said, "I want to reassure Tomato Energy customers that they do not need to worry. They will not see any disruption to their energy supply, and any credit domestic customers have on their accounts remains protected under Ofgem's rules. We are working quickly to appoint a new...