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Nearly 9 in 10 UK households unaware of bill breakdown

Published 2 July 2026

A large majority of UK households have little understanding of where the money from their energy bills goes, according to new research. A survey of 5,000 adults found only 14 percent could correctly identify the main components of a typical bill, such as operating, network, and policy costs.

The research, commissioned by energy supplier Utilita, revealed significant public misperceptions about the breakdown of costs. Respondents believed supplier profit margins accounted for 13 percent of an average bill, while the actual figure is less than three percent. The wholesale cost of energy itself was also underestimated, with the public guessing it made up 19 percent of a bill compared to a reported 38 percent. Furthermore, network costs for maintaining and upgrading infrastructure were believed to be 12 percent, but the research indicates the true portion is closer to 28 percent.

The findings highlight a widespread lack of awareness about other charges included in monthly payments. More than half of those surveyed, 56 percent, did not know they are contributing to Britain's domestic energy debt, which is estimated at around £5 billion, through their bills. Sixty percent were unaware...

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