Microsoft outage disrupts Outlook, Teams and airline email support

Microsoft said a global disruption affecting Outlook, Teams and other workplace services began Thursday and was continuing into Friday, as the company worked to restore systems and Indian airlines reported delays to customer email support. The carriers said flight operations were unaffected.

Microsoft attributed the service problems to unexpectedly unavailable servers that strained the remaining infrastructure. The company said it was pursuing several recovery efforts, including moving traffic away from affected infrastructure and restarting servers. In an update, it said earlier changes had not worked as expected and it was seeking other ways to increase capacity.

The company said it was not aware of malicious activity causing the incident. Microsoft said it would publish a comprehensive post-incident report on the underlying cause after the problem was resolved. The reports did not establish a final cause or confirm that services had been fully restored.

IndiGo said its email support was affected and that it might not receive customer messages. It directed passengers needing urgent help to other support channels, including its website and app. Akasa Air also reported delays to...