M27 named England’s worst motorway, M20 tops driver survey

A survey of more than 9,500 drivers has identified the M27 in Hampshire as England's least satisfactory motorway, while the M20 in Kent has been rated the best. The annual survey by watchdog Transport Focus, conducted over the 12 months to the end of March, found overall satisfaction across England's motorways and major A roads rose to 71 percent, up from 69 percent the previous year.

The M27 received a satisfaction score of just 56 percent, with drivers citing persistent roadworks and delays as major grievances. The 28-mile stretch has been undergoing resurfacing and junction modification work for more than two years. One survey respondent described the issues as "terrible," noting that roadworks cause reduced speeds and narrow lanes, despite rarely seeing active work. In contrast, the M20 achieved the highest score of 79 percent. The 50.6-mile motorway, which connects the M25 to Folkestone and serves Dover and the Channel Tunnel, was praised by drivers.

Satisfaction with specific aspects of the road network also improved year-on-year. Drivers reported better journey times, road surfaces, and management of roadworks. The survey also noted a significant increase in satisfaction...