Lululemon Cuts 100 Part-Time Jobs in Customer Care

Lululemon Athletica Inc., the Vancouver-based athletic apparel retailer, has eliminated 100 part-time positions in its customer care division as part of a restructuring effort. The cuts, announced on January 27, 2025, target roles at the company's Guest Education Centre, which provides support for customers across North America.

The affected jobs were linked to the centre's operations, where staff manage a high volume of inquiries. According to previous job postings, the facility handles more than 10,000 customer interactions daily, including phone calls, emails, and live chats. Employees connected to the centre work either remotely or from Lululemon's offices in Vancouver. The company stated that the changes involve transitioning the centre to a model staffed primarily by full-time employees, replacing the previous reliance on part-time workers. Officials described the shift as a measure to enhance customer support and streamline business operations.

This reorganization occurs amid broader leadership transitions at Lululemon. The company is actively seeking a successor to Chief Executive Officer Calvin McDonald, who announced his departure earlier this month after leading the...