Italy regulator probes easyJet over baggage fee display

Italy's competition authority has launched a formal investigation into the airline easyJet over allegations of unfair commercial practices related to how it presents baggage fees to customers. The Autorità Garante della Concorrenza e del Mercato (AGCM) announced the probe, which focuses on the structure and display of luggage charges on the airline's website and mobile application.

The regulator alleges that the booking platform automatically bundles checked baggage and sports equipment for both legs of a return journey as the default option. This practice results in customers being shown only an overall average price for the service, even if they do not intend to purchase it for both directions of their trip. Officials stated that a traveler wishing to add luggage for only one leg of a journey is forced to interrupt the booking process to change this setting, a step they contend the vast majority of consumers are unlikely to notice or complete successfully.

The investigation will determine whether easyJet's system created unclear pricing conditions and restricted passengers' ability to make fully informed choices. In a statement, an airline spokesperson said they are aware of...