Fitbit Users Report Missing Metrics After Google Health Update

Fitbit users are reporting that overnight health metrics have disappeared from the Google Health app following version 5.12, and Google says it is investigating the problem without giving a firm repair date.

The missing readings reported by users include resting heart rate, blood oxygen, skin-temperature variation and heart rate variability (HRV). Some also report missing breathing-rate data. The reports describe problems across Fitbit models, including Fitbit Air, Fitbit Edge, Fitbit Charge 6 and Fitbit Sense 2, and on both Android and iOS devices.

Users have linked the issue to the app update, but those accounts do not establish that the update caused it. Nor is it clear whether wearables have stopped collecting data or whether the app is failing to display readings. Some users say their devices continued recording overnight data even as the app showed no readings; others reported “No data” or said metrics were not tracking.

Google support representatives have said the company is aware of the problem and is working to identify a resolution. One support response cautioned that a fix might not be available in the immediate future. Google has not provided a confirmed cause or a...