Fans sue StubHub over undelivered World Cup tickets

Two California residents have filed a proposed class-action lawsuit against ticket resale giant StubHub, alleging the company failed to deliver World Cup tickets they purchased, leaving them stranded and out thousands of dollars after traveling to matches. The lawsuit, filed in Manhattan federal court on July 1, accuses StubHub of false advertising and deceptive sales practices.

The plaintiffs, Julia Reeker Moghal of Orange County and Reuben Renteria of Los Angeles, claim they purchased tickets for group stage matches on June 18 only to have their orders canceled at the last minute. According to the complaint, Moghal paid $1,905 for three tickets to the Switzerland vs. Bosnia and Herzegovina match at SoFi Stadium in Inglewood, California. She drove to the stadium after StubHub allegedly promised her tickets would be delivered an hour before kickoff, but they never arrived and she has not received a refund. Renteria paid $2,294 for two tickets to the Mexico vs. South Korea match in Guadalajara, Mexico. He traveled to Mexico only to learn his order was canceled; he later received a refund for the tickets but was left covering his travel expenses.