Epic unveils AI copilots to link clinicians, patients, payers

Epic Systems is rolling out hundreds of new artificial intelligence features this week at its annual users’ meeting in Verona, Wisconsin, pitching a bold move to knit clinicians, patients and payers into a tightly integrated, AI-powered health ecosystem. The company is introducing an ambient AI scribe developed with a major tech partner, patient- and clinician-facing assistants, and new data tools designed to reduce administrative burden, speed care delivery, and streamline prior authorization with insurers. The announcements come as Epic remains the dominant force in electronic health records, with a market share that surpasses 40 percent in acute care, and as the wider health IT industry races to embed AI more deeply into everyday clinical workflows.

At the core of Epic’s strategy are a set of AI copilots that collectively aim to transform the way care is planned, documented and financed. Emmie serves as a patient-facing digital concierge that can assist with scheduling, navigation and education, as well as answer questions about care steps and test results. ART acts as a clinician copilot, extending scribing and data retrieval capabilities, offering previsit summaries, order...