EDF to relaunch Winter Warmer Shop as part of £30m winter support

EDF will relaunch its Winter Warmer Shop this winter to offer free household items, including air fryers and other small appliances, to some of its most vulnerable customers across the UK, the company said. The scheme forms part of a wider £30 million winter support package that also includes a Customer Support Fund designed to provide direct financial help, debt relief and energy efficiency assistance ahead of the colder months.

Under the Customer Support Fund, managed in partnership with Charis, eligible customers can receive debt support through an agreed payment plan that, if approved, will include a suspension of debt recovery activity. The fund can also supply energy efficient appliances to replace old or broken models and may make available bundles of smaller products intended to help households stay warm. EDF said the measures aim to reduce recipients energy bills and ease immediate cost pressures.

EDF confirmed customers cannot apply directly to the Winter Warmer Shop. Instead the company will identify eligible households and contact them between November and February with a link to select the support most appropriate to their circumstances. The firm added that it will...