DWP makes audio recording default for benefit assessments

The Department for Work and Pensions has implemented a major change to the assessment process for disability and sickness benefits, making audio recording the standard default practice. The new policy, which took effect on Monday, June 29, applies to all face-to-face and telephone health assessments for Personal Independence Payment, Work Capability Assessments within Universal Credit and Employment and Support Allowance, and Industrial Injuries Disablement Benefit.

Under the new system, assessments will be automatically recorded unless a claimant actively chooses to opt out. This reverses the previous opt-in model, which officials said was utilized by fewer than three percent of claimants despite being offered through invitation letters and assessment provider websites. The department stated that written reports will continue to form the basis for benefit decisions, but audio recordings will provide a more precise record if needed and will be made available to claimants who wish to appeal an award.

Minister for Social Security and Disability Sir Stephen Timms said the change aims to improve transparency and trust in the benefits system. He stated that recording assessments as...