Centrica to cut 1,300 UK jobs over two years

Centrica, the parent company of British Gas, announced on July 23, 2026, that it will cut 1,300 jobs across the United Kingdom over the next two years. The cuts will impact hundreds of positions in Scotland, including roles at call centers in Edinburgh and Glasgow, as part of a major restructuring of its customer operations and support functions.

The company stated the decision is a response to a significant shift in how customers interact with the energy supplier. It reported that approximately 90 percent of British Gas customers now use digital services, leading to a 20 percent year-on-year drop in contact volumes. In response, Centrica plans to reduce its customer operations team by about 14 percent. The latest announcement includes 800 new job cuts in group support roles, which come on top of 500 roles already slated for reduction last month.

Chief Executive Chris O'Shea acknowledged ongoing challenges, stating that volatility in energy markets has created difficulties in some parts of the business and that some delivery has been slower than desired. He emphasized the company's continued disciplined investment to strengthen its portfolio and support long-term growth, aiming...