Canada border kiosks outage disrupts arrivals at airports

The Canada Border Services Agency said a nationwide outage of its primary inspection kiosks at several international airports on Thursday has been resolved, after prompting longer-than-usual waits and interruptions to normal arrivals processing at some of the country’s busiest gateways. The agency said in a social media post that the outage was fixed by early afternoon but cautioned travellers they may continue to experience short delays while regular operations are restored.

Officials at Toronto Pearson International Airport and Montreal Trudeau International Airport reported disruptions, with Pearson warning passengers arriving at Terminals 1 and 3 to expect extended waits at customs. Montreal’s airport said its kiosks were gradually coming back online by early afternoon. Calgary International Airport also confirmed it had been affected. A CBSA spokesperson told officials the outage began at about 10:20 a.m. Eastern and affected primary inspection kiosks used at multiple international airports.

Airlines and airports shifted to manual processing during the interruption. WestJet responded to a passenger on social media who said they had been held aboard a flight at Pearson for...