Amazon Expands Health AI to All U.S. Customers

Amazon expanded its Health AI assistant to all U.S. customers on March 10, 2026, making the tool available for free on Amazon.com and the Amazon mobile app without requiring a Prime membership or One Medical account. Previously limited to paying members of One Medical, the primary care service Amazon acquired in 2023 for 3.9 billion dollars, the assistant now offers broader access to personalized health guidance.

The expansion follows the assistant's initial launch in January 2026 exclusively within the One Medical app, where it received positive feedback from users and providers, according to Amazon. Health AI functions as a conversational tool that answers general questions about symptoms and medications, explains lab results and medical records, manages prescription renewals through Amazon Pharmacy, and books appointments with One Medical providers. Users can connect via message, video, or in-person visits for nonemergency care. With user permission, the assistant accesses personal health data through the nationwide Health Information Exchange, a secure system for sharing patient records between providers. It can also incorporate relevant details from a user's Amazon...