Alibaba Launches Accio Work AI Platform for SMEs

Alibaba's international digital commerce division launched Accio Work on Monday, introducing a new artificial intelligence agent platform designed to automate complex business operations for small and medium-sized enterprises worldwide. The tool, which deploys a preconfigured team of AI agents without requiring coding or setup, aims to handle tasks across the full business lifecycle, from market analysis and supplier sourcing to compliance and inventory monitoring. It becomes available online by the end of March.

Accio Work builds on the existing Accio platform, a B2B sourcing tool introduced in November 2024 that now serves more than 10 million monthly active users. The expanded system integrates with Alibaba's vast data resources, including one billion product listings and 50 million supplier profiles, to provide accurate, real-time insights drawn from consumer trends and transaction records. This foundation helps minimize errors common in AI outputs, such as hallucinations, while enabling automation of specific enterprise functions like value-added tax processing, customs documentation, requests for quotations, and supplier negotiations across over 100 international markets.